Get In Touch · Red Deer & Central Alberta

Contact Grasse Electric

Calling is fastest, especially if something is down right now. If it can wait, send the details through the form and you will get a reply with next steps and availability.

How to reach us

After-hoursAfter-hours service is available at an additional charge. Call to confirm availability — there is no 24/7 line and no guaranteed response window, so you will get a realistic answer rather than a promise.
Sending photosThe form takes photos directly — nameplate, fault code, panel or damaged part. Up to six files. A nameplate or fault-code photo often saves a trip.

Service area

Not on the list? Call and ask — it depends on the job and what else is scheduled nearby. See all service areas.

Tell us what’s going on

The more detail here, the more useful the first phone call is.

Add photos — nameplate, fault code, panel, damaged part

A nameplate or fault-code photo often saves a trip. Up to 6 files, 12 MB each. JPG, PNG, HEIC, WEBP, GIF, PDF.

    We use what you send here only to respond to this request. Nothing is shared with anyone else, and photos are stored privately — they are not published on the site.

    What to include when you get in touch

    You do not need all of this, but each item you can give shortens the call and makes the estimate more realistic:

    If you are not sure what category your problem falls into, the troubleshooting guides cover the most common ones — motors tripping the overload, VFD overcurrent faults, shop breakers tripping and others. Or just call and describe it.

    What happens next

    You get a reply with whether the work suits us, a realistic window, and the service-call rate. On a troubleshooting call the price of the repair is not knowable until the fault is found — you get the options and what each involves before anything beyond the diagnosis goes ahead. Defined work such as a lighting retrofit, a machine connection or a panel addition is quoted up front.

    Before you call

    Is it an emergency?

    If there is smoke, burning smells, arcing, a panel that is hot to the touch, or water into electrical gear, shut the power off at the main if it is safe to do so and call. If anyone has been shocked or there is fire, call 911 first.

    Do you take residential work?

    Selected residential — troubleshooting, renovations, garage and shop wiring, panel and lighting upgrades. The bulk of the work is commercial, light-industrial and agricultural.

    Do you do large new-construction projects?

    No. This is one Red Seal Journeyman with service vehicles, a trailer and lift access. Service calls, troubleshooting, equipment power, lighting and small-to-mid projects are the fit. You will be told straight if a job is not.

    Can you give a price over the phone?

    For defined work, often yes or close to it. For troubleshooting, no — finding the fault is the work, and nobody knows whether it is a connection repair or a failed motor until it is found. You will get the service-call rate up front.

    Equipment down now?

    Calling is faster than the form.